At PHS, we help medically complex kids live their best lives—at home, with their families. As a national leader in pediatric home care, we offer a full range of services including infusion, clinical nutrition, respiratory therapy, PPEC, private duty nursing, and DME.

Whether you're caring for patients or supporting behind the scenes, every role at PHS makes a difference. Join a mission-driven team that’s committed to putting children and families first.

• Position: Supporting Documentation Supervisor
• Location: San Antonio, TX
• Hours: Monday-Friday,(8a-5p)
  • In office

The Role: The Supporting Documentation Supervisor provides daily direction, leadership, and support to the documentation and medical records team, ensuring excellent customer service and operational effectiveness. This role plays a critical part in maintaining documentation standards and process improvement while stepping in to support routine functions when needed.

Leadership & Oversight

• Conduct regular 1:1 meetings with assigned staff

• Coordinate and lead department meetings

• Oversee team schedules to ensure optimal coverage

• Maintain a positive, collaborative working environment across departments

Quality & Process Improvement

• Follow up on Continuous Quality Improvement (CQI) initiatives

• Conduct and develop department audits to improve efficiency and accuracy

• Identify and implement process enhancements

• Review and update departmental work instructions and policies regularly

Training & Development

• Collaborate with leadership to develop and implement training protocols

• Support EHR development, usage, and department-related PIG meetings

Administrative & Compliance Functions

• Ensure HIPAA compliance and protect patient confidentiality

• Maintain accurate documentation in electronic medical records (EHR)

• Demonstrate ongoing competency and adhere to internal and external compliance standards

Operational Support

• Step in to assist with daily department tasks as needed

• Provide timely support for problematic requests and process challenges

• Maintain ongoing communication with supervisor to report department needs, concerns, and updates

Qualifications

• 2+ years of supervisory or team lead experience in a healthcare or DME setting, with proven ability to manage performance, coach team members, and maintain accountability

• Experience with Brightree or similar DME management systems is highly preferred

• Strong understanding of medical records workflows, order processing, and documentation protocols for respiratory, mobility, and enteral products

• Familiarity with EHR systems and documentation processes; experience participating in EHR optimization or training is a plus

• Knowledge of HIPAA regulations, CMS compliance, and durable medical equipment accreditation standards (e.g., ACHC, Joint Commission)

• Proficient in Microsoft Office Suite (Excel, Outlook, Word), with experience analyzing reports and audit data to drive quality improvements

• Excellent communication, analytical, and problem-solving skills with strong attention to detail

• Ability to multitask and prioritize competing deadlines while maintaining process accuracy and customer service standards

THE COMPANY:

Pediatric Home Service is a pediatric home health agency that has provided high-quality DME and nursing services to medically fragile children since 1990. Our services allow our clients to remain and thrive in their homes, schools, and communities. The majority of the clients we serve are age’s birth through 21 years old and have a variety of technologies that might include a trach, ventilator or g-tube.

BENEFITS:

• Generous Paid Time Off (PTO) for full time employees to ensure a healthy work-life balance
• 401(k) Matching to help secure your future
• Tuition Reimbursement to support your educational and professional growth
• Professional Development & Learning Opportunities to expand your skills and knowledge in pediatric care
• A supportive and fulfilling work environment where your contributions directly impact children’s health and well-being

Interested candidates should apply online at http://www.phscareers.com.

We look forward to learning more about you and the skills you can bring to Pediatric Home Service!

Pediatric Home Service is an equal opportunity employer; we are committed to affirmative action and equal employment opportunities for all regardless of protected veteran status, race, color, creed, religion, national origin, sex, sexual orientation or identity, disability, age, marital status, familial status, membership or activity in a local human rights commission, or status with regard to public assistance. #DME123