| Department: | Information Technology |
| Region: | Minneapolis, MN |
| Location: | Roseville, MN |
Pediatric Home Service is a friendly and professional leader in home health care with a singular passion for and commitment to taking care of the child. As a leader in home health care, we help kids achieve their best lives at home and in their communities while providing our employees a fun and rewarding place to work.
THE POSITION:
We’re seeking an IT Business Analyst I to join our growing Information Technology team. This is an excellent opportunity for a motivated, tech-savvy individual to gain real-world experience across business systems, analytics, and user support. You’ll work with experienced analysts, developers, and end users to help drive digital solutions that improve how our organization operates.
Assist in gathering, analyzing, and documenting business and system requirements
Support development of user stories, workflows, process maps, and functional specs
Help translate requirements into use cases, test plans, and test scripts
Coordinate and perform user acceptance testing (UAT) and regression testing
Contribute to data validation and migration activities
Assist in analyzing current systems and recommending improvements
Help identify system issues and root causes through user feedback and data analysis
Support the design and delivery of system enhancements or upgrades
Respond to help desk tickets and serve as a point of contact for user support escalations
Prepare training materials and assist with system onboarding for new users
Create, update, and maintain system documentation, manuals, and internal reports
Collaborate with developers, analysts, vendors, and business stakeholders
Maintain awareness of IT best practices, tools, and industry trends
THE QUALIFICATIONS:
Required:
Comfortable using Microsoft Office (especially Excel and Word)
Strong communication skills and a helpful, patient approach with users
Willingness to learn new technologies and processes
Preferred:
Familiarity with basic reporting or data tools (e.g., Excel charts, Power BI)
Exposure to ticketing systems (e.g., Zendesk, ServiceNow, Jira)
Interest in business systems, analytics, or application support
Previous experience in healthcare or working with sensitive information a plus
Previous internship or project work in IT or analytics
THE COMPANY
Pediatric Home Service is a pediatric home health agency that has provided high quality DME and nursing services to children that are medically fragile since 1990. Our services allow our clients to remain and thrive in their homes, schools, and communities. The majority of the clients we serve are age’s birth through 21 years old and have a variety of technologies that might include a trach, ventilator or g-tube.
SALARY RANGE:
At PHS, we are committed to providing specialized care for medically complex children. Every role, from direct patient care to customer support, plays a vital part in improving the lives of kids and families. The impact you make is invaluable. We are dedicated to offering fair and transparent compensation to our team members. The range for this role is $70,000 to $85,000 annually, based on experience and qualifications.
THE BENEFITS
Interested candidates should apply online at, please include cover letter & resume along with salary requirements in your application.
We look forward to learning more about you & the skills you can bring to Pediatric Home Service!
Pediatric Home Service is an equal opportunity employer; we are committed to affirmative action and equal employment opportunities for all regardless of protected veteran status, race, color, creed, religion, national origin, sex, sexual orientation or identity, disability, age, marital status, familial status, membership or activity in a local human rights commission, or status with regard to public assistance