Pediatric Home Service is a friendly and professional leader in home health care with a singular passion for and commitment to taking care of the child. As a leader in home health care, we help kids achieve their best lives at home and in their communities while providing our employees a fun and rewarding place to work.

• Job Title: Vice President of Operations (Texas)
• Location: Texas
  • Dallas, Waco, San Antonio, Houston
• Hours: Monday- Friday | 8am-5pm |
  • Must be willing to travel throughout the state of Texas

Position Overview:
We are seeking a dynamic and experienced Vice President of Operations to lead our branch operations. This key leadership role involves directing and coordinating activities across multiple departments, developing long-range goals, and ensuring that our teams are equipped to provide the highest standard of care to our patients.

Key Responsibilities:

• Develop and execute strategic operational plans to support business growth and profitability.
• Collaborate with senior leadership to align operations with organizational goals and objectives.
• Identify opportunities for expansion, process improvement, and operational scalability.
• Own and manage the P&L, ensuring financial targets and budgets are met or exceeded.
• Monitor key financial metrics, including revenue, costs, margins, and operational expenses, identifying trends and areas for improvement.
• Provide financial forecasts and reporting to executive leadership and stakeholders.
• Collaborate with finance teams to optimize budgets and ensure profitability.
• Develop performance metrics and track operational effectiveness, ensuring alignment with company goals.
• Provides consistent updates to leadership team and board of directors regarding operational metrics, financial performance and strategic initiatives.
• Ensure seamless integration and collaboration with enterprise senior leadership and departments, including outreach, billing, and compliance.
• Foster a culture of accountability, collaboration, and continuous improvement that promotes teamwork, professional growth, employee engagement and recognizes high performance.
• Ensure exceptional patient satisfaction through process improvements and service enhancements.
• Act as point of escalation for complex issues with patients, families and internal departments, ensuring timely and effective resolutions.
• Develop and execute strategic operational plans to support business growth and profitability.
• Collaborate with senior leadership to align operations with organizational goals and objectives.
• Identify opportunities for expansion, process improvement, and operational scalability.
• Own and manage the P&L, ensuring financial targets and budgets are met or exceeded.
• Monitor key financial metrics, including revenue, costs, margins, and operational expenses, identifying trends and areas for improvement.
• Provide financial forecasts and reporting to executive leadership and stakeholders.
• Collaborate with finance teams to optimize budgets and ensure profitability.
• Develop performance metrics and track operational effectiveness, ensuring alignment with company goals.
• Provides consistent updates to leadership team and board of directors regarding operational metrics, financial performance and strategic initiatives.
• Ensure seamless integration and collaboration with enterprise senior leadership and departments, including outreach, billing, and compliance.
• Foster a culture of accountability, collaboration, and continuous improvement that promotes teamwork, professional growth, employee engagement and recognizes high performance.
• Ensure exceptional patient satisfaction through process improvements and service enhancements.
• Act as point of escalation for complex issues with patients, families and internal departments, ensuring timely and effective resolutions.

Qualifications:

• Bachelor’s degree and Master’s Degree in a health affiliated or business affiliated field
• 15+ years of healthcare experience in a Payer, Health System, Home Health, Hospital, DME
• 7+ years of managerial experience
• Proven ability to drive, lead and communicate change effectively in a fast-paced environment and be adaptable within the changing environment
• Strong analytical and communication skills, with the ability to interpret complex documents and present information effectively.
• Motivate, mentor and influence others within your direct hierarchy and at various levels across the organization
• Ability to manage budgets, analyze KPIs, and develop operational strategies.
• Proven leadership skills, including staff development, performance appraisal, and conflict resolution.
• Experience in EHR/EMR software systems.
• Solid organizational, management, administrative and human relations skills, and a style which exhibits emotional maturity, leadership, collaboration and teamwork
• Experience delivering effective public presentations
• Ability and willingness to travel

Application Process: If you are a strategic leader with a passion for improving healthcare for children, we invite you to apply. Please submit your resume and a cover letter detailing your qualifications and interest in the role.

THE COMPANY:

Pediatric Home Service is a pediatric home health agency that has provided high quality DME and nursing services to children that are medically fragile since 1990.

We’re a team on mission: We make a difference in the life of every family we serve by taking care of the child, so that children with medical complexities can achieve their best lives at home and in their communities.

At PHS, we embrace our mission, our guiding principles, and our focus on being a Pediatric Center of Excellence. We create an environment in which our patients and our employees succeed. Together, we will enhance the quality of life for children and improve access to care.

THE BENEFITS:

• Holiday Pay
• Paid Time Off
• Health and Dental insurance
• Short & Long-Term Disability and Life Insurance
• 401K with match & educational benefits

Pediatric Home Service is an equal opportunity employer; we are committed to affirmative action and equal employment opportunities for all regardless of protected veteran status, race, color, creed, religion, national origin, sex, sexual orientation or identity, disability, age, marital status, familial status, membership or activity in a local human rights commission, or status with regard to public assistance. #DME123